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Shipping Conditions
Free shipping to the Peninsula (24/48h.) and Canary Islands (3 to 4 working days), Balearic Islands (2 to 3 working days); for purchases of over €30.
There is an order limit for the Canary Islands of €150 to be exempt from DUA (Unique Customs Document).
- Shipping expenses to the Peninsula and Canary Islands for purchases of under €30: €5.50.
- European Union - 3-4 working days.
- Rest of Europe - 5 to 6 working days.
- All other countries - 5 to 7 working days.
Cancellation/return policy
Customers have the right to return products ordered from VELANDIA so long as they respect the deadline of 14 calendar days, from the receipt of the shipment to the return. In this case, the shipping and pick-up expenses will be on the customer’s account.
Please write to pedidos@velandia.es to notify the return. The value of the purchase will be returned in its entirety (except for shipping expenses) once the product has entered our facilities and we have ensured that it is in perfect conditions and in its original packaging. The return of cosmetic products that have been opened or used will not be admitted.
However, the VELANDIA Cosmetics brand assumes responsibility for any product that reaches the customer in bad conditions or due to erroneous shipments. In this case, we will assume the cost of both the product and the transport expenses of these articles.